Returns policies for Brands and Designers
Saks Fifth Avenue OFF 5TH
Beauty Plus Salon
Giuseppe Zanotti Design
Returns policy for The Outnet
How To Return An Item
If your purchase is not quite what you're looking for, you've got 28 days from when you received your order to have your items sent back to us for a refund. Follow these steps:
- Sign into your account, go to View All Orders and select the order number containing the items you would like to return.
- Look for CREATE RETURN and follow the steps.
- Book a collection with UPS by calling 1 800 823 7459 and quoting our account number, Y3843A. You can also drop off your parcel at your local UPS store or facility.
- Attach the pre-paid return label to the outside of the box and remove any original shipping labels.
- Seal your package ready for the driver to collect it.
If you've used THE OUTNET Premier delivery service, we'll be in touch by email within 48 hours to confirm your two-hour collection window.
If you aren’t registered on THE OUTNET, you can arrange a return by selecting ‘CREATE A RETURN’ in the drop down menu under the My Account tab on the top left corner of our site and entering your order number.
As soon as we've received your return and issued your refund, we'll notify you by email. Make sure that all of the items you wish to return from your order arrive back with us together in one shipment, so that we can process your refund as quickly as possible.
Alternate Return Methods
We recommend that you return items to us via our shipping carriers so that they are protected and insured during delivery. However, you can return the goods by any secure means. If you are using an alternative returns option, please notify Customer Care. Our returns address is:
YNAP Corporation - THE OUTNET
125 Delawanna Avenue
Clifton, NJ 07014
Please note that we will not accept liability for goods that are not returned via our shipping partners.
Tracking Your Refund
You can track the status of your return while it's on its way back to us using the return tracking number.
As soon as we've received and taken care of your return, we'll be in touch by email to confirm that your refund has been issued.
To keep in mind
Your refund will be credited to the payment method used to place the order and will exclude:
- $7.95 for your return
- the initial delivery cost
Please note that refunds can take up to 10 working days to show on your account due to varying processing times between payment providers.
All sales taxes are included in your refund if your order has been sent to a destination within the US and Canada. Outside the US and Canada, customs duties and sales taxes are non-refundable.
Your return should be sent back to us within 28 days. Returns received outside of this timeframe will be accepted for a refund at our discretion.
Our Returns Policy
Items should be returned new, unused and with all THE OUTNET and designer garment tags still attached. Returns that are damaged, marked or altered will not be accepted and will be sent back to the customer.
Where provided, belts and any designer packaging such as authenticity cards, dust bags and leather tags should be included with your return.
Please notify Customer Care if any of your purchases have been delivered without THE OUTNET tags. You will need to request a return before sending your items back to us.
All shoes must be tried on a carpeted surface until you are 100% sure you are keeping them. Shoes should be returned unmarked and in their original, undamaged shoe box as this is considered part of the product. Shoes that are returned without a box, in a damaged box or with scratched soles will not be accepted and will be sent back to the customer.
LINGERIE AND SWIMWEAR
Briefs, swimsuits and bikini bottoms must be tried on over underwear, without removing the protective adhesive strip. Returns will not be accepted if this strip has been removed or if items are soiled and will be sent back to the customer.
Technology products must be returned in the original packaging.
Issues of PORTER magazine purchased from THE OUTNET cannot be returned.
Goods are classified as faulty if they are received damaged, or where a manufacturing fault occurs within six months of purchase. Items that are damaged as a result of normal wear and tear are not considered to be faulty.
If your item is faulty when you receive it, you can return it for a refund. Simply request your return and send the faulty goods back to us within 30 days of the day you received them.
We have made every effort to display the colors of our products that appear on THE OUTNET as accurately as possible. However, as computer monitors and devices may vary, we cannot guarantee that your screen's display of any color will be completely accurate.
We offer a flexible returns policy to make your online shopping experience even easier. We do monitor the number of returns made by customers, and continued returns will be flagged and potentially refused at our discretion or lead to the closure of your account.
Returns policy for Forzieri
IT'S EASY TO MAKE A RETURN
Forzieri is glad to offer a Full Satisfaction Guarantee and will accept returns within 28 days from delivery date of your merchandise. Please note, Return Authorization Numbers must be requested within 14 days of receiving your order. You will then have a further 14 days to return unsuitable items.
In case, for any reason, you are not completely satisfied with your purchase, we will be happy to accept a return for a refund, store credit or an exchange.
Simply follow 4 steps to make your return:
1. Make sure you have read our Return Terms & Conditions above.
2. Enter your Forzieri Account and go to "Return Items". Select the items/orders you wish to return and submit your return authorization request form. (Your account will only display orders eligible for returns).
3. Forzieri will provide you a Return Authorization Number and Instructions.
4. Follow the return instructions and ship the item back to us.
- Repack the product in its original packaging materials, including warranties. Do not include any other markings or text on the package except what is specified in our return instructions.
*Please note, Free Return terms are not applicable for items purchased via LYST.COM
The item must be returned in new and unused condition, in the original boxes and with all paperwork (this includes warranties), parts and accessories to insure full credit. "New and unused" means that there are no scratches, marks, or blemishes on the item; there are no signs of wear on the product, the tags, or the case; and the product must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.
Shipping from FORZIERI back to the Customer for replacement items will be complimentary, with no additional cost. In case of exchanging with a lower value item, the difference will be provided as a store credit.
Replacement items will be shipped from FORZIERI back to the customer at no additional cost. In the case of an exchange for a lower value item, the difference will be provided as a store credit.
FREE GIFTS WITH PURCHASE
Free Gifts with purchase must be returned together with your purchase to be eligible for a refund. Or, you can choose to return the purchase for an exchange or store credit and still keep the Free Gift.
SPECIAL ORDERS, MONOGRAMMED OR CUSTOM ITEMS
Special orders are not eligible for return or exchange. Custom-made and monogrammed items are considered special orders.
Return of items discounted for 60% or more off their original price can only be processed for store credit or product exchange. No refund can be applied in this case.
DAMAGED OR DEFECTIVE ITEMS
If you receive a damaged or defective item, contact our Customer Service immediately (within 48 hours from delivery). Please supply your order number from your original confirmation e-mail. We will also need your e-mail address and phone number. Forzieri will make every reasonable effort to replace the item in a timely manner. If there is extensive damage to the carton, refuse the order and contact our Customer Service immediately. Please have your order number available when you contact Customer Service.
All items properly returned under this policy are eligible for a refund or a store credit, at your option. If you choose a refund, the full purchase price (shipping excluded) will be credited when Forzieri has received and processed your return. Typically, within 7-10 business days after the item is delivered back to Forzieri. You can check the status of your return within the My Account area. We will email you when the credit has been submitted to your credit card. Credit card companies vary in the time it takes for a "credit" to appear on your monthly statement. Please allow one to two billing cycles for the refund to appear on your statement.
You can return your exchanged item within 28 days from the delivery date of your original order. Please note that for further returns, we can not guarantee refunds, only store credits and exchanges. Shipping fees may apply.
*Please note, Free Return terms are not applicable for items purchased via LYST.COM
Returns policy for Saks Fifth Avenue OFF 5TH
We want you to be pleased with your purchase. We will gladly exchange, replace or credit your purchase when it is returned to Saks Fifth Avenue OFF 5TH in saleable condition within 30 days from the date of purchase. (Certain exclusions apply.) Proof of purchase is required. Merchandise must be in saleable condition, unless defective when sold, and all tickets must be attached to each item. Simply follow the guidelines below.
If you decide to return one or more items purchased as part of a Buy One Get One (BOGO) or other dollar or percentage off promotion, a pro-rated portion of the purchase price will be returned to you unless all of the qualifying items are returned.
We recognize that returns are important to our customers. To ensure a positive shopping experience for all our customers, if we identify through electronic analysis an unreasonable return pattern, we may restrict or refuse future transactions from such customers at Saks Fifth Avenue OFF 5TH or at saksoff5th.com.
Sales to individuals whom management believes are resellers or bulk purchasers are final sales. No exchange or return privileges will be granted.
You may return eligible items to any Saks Fifth Avenue OFF 5TH store with the Return Form shipped with your order.
Complete the Return Form included with your order and indicate the method by which you wish to be credited.
Enclose the Return Form with your shipment.
For future reference, retain the first page of the Shipping Summary included with your order.
Affix the pre-paid return label to the outside of your package and send via U.S. Mail or FedEx (we provide insurance); a $9.50 return postage charge will be deducted from your refund. If you choose to ship your return via a different carrier, please insure the package and ship to:
Saks Direct - Returns
1 Walden Books Drive
LaVergne, TN 37086
You may exchange your merchandise at any Saks Fifth Avenue OFF 5TH store. Simply bring your merchandise and the Return Form shipped with your order.
If you wish to get a different item or size, please return your original merchandise and place a new order by calling 1.866.601.5105. You will receive a refund for the returned merchandise as soon as it is processed. Standard shipping will be provided free of charge on your new order.
Returns policy for Revolve Clothing
RETURNS & EXCHANGE
Items purchased from REVOLVE are eligible for a full refund if returned within 30 days of purchase. You will have up to 60 days after items have been purchased to exchange for anything else on the website. A small number of heavily discounted items may be marked FINAL SALE, in which case they are not eligible for refund, exchange, or store credit. For US customers, a prepaid return shipping label will be provided at no charge to return your merchandise (free shipping both ways).
SOME EXCEPTIONS: Consumable Products: We do not accept returns on consumable products that have been used, including perfume, cosmetics, and other beauty products. Shipping Charges: Shipping charges on expedited orders are not refundable. Modified Return Policy: If you return more than $7500 in a 12 month period you may be subject to a modified return policy. We will contact you if you are subject to the modified policy. Holiday Returns: During the Holiday season (Nov. 1st - Dec 25th), we will accept your return after 30 days so long as it is received by January 10th.
DAMAGED ITEMS: If you receive an item that is damaged, please contact customer service immediately.
RETURN & EXCHANGE CONDITIONS
Items must be returned unworn, unwashed, undamaged, unused, and with all original tags attached. Please see the tips below for keeping your items in returnable condition: Shoes: Shoes scuff very easily on any hard surface. Always try on shoes on carpet. Shoe boxes are an important part of the product presentation and must be returned undamaged, along with the shoes. Swimwear and lingerie: Please try on over underwear for sanitary reasons. Do not remove protective slip. Tops and Dresses: Please be careful of makeup or deodorant rubbing off on the garment.
HOW TO SEND YOUR RETURN OR EXCHANGE
All domestic orders ship with a PREPAID return mailing label. To ship an item back to REVOLVE please: 1) Indicate on your invoice whether you are exchanging or returning the item(s). 2) For exchanges: please indicate the desired model/size. We recommend you contact customer service to place your exchange on hold so it does not sell out while we await your package. Please call or send an e-mail with the order number, the item, and size you would like on hold. 3) Pack your item(s) and invoice into a USPS Priority bag/box and affix the prepaid mailing label. 4) Mail your package using one of the following methods: a. Schedule a free pick-up with your regular postal worker b. Drop your package in a mail drop box c. Drop your package at the post office without waiting in line (the label is pre-paid and requires nothing else on your end)
Returns policy for Toppik
If you wish to return your product, simply call us within 30 days of receiving your shipment at 1.800.TH|CKEN (1.800.844.2536) for your Return Merchandise Authorization Number (RMA) and write it on your return label. Shipments without an RMA will not be accepted for returns. Shipping charges are not refundable. Other conditions may apply. Please contact us for details. Theradome is subject to a $50 restocking fee.
Returns policy for Edressme
Here at eDressMe we want you to be 100% satisfied with your purchase. Unlike most other special and social occasion retailers, we accept returns for store credit or exchange. Due to the nature of our products, no monetary refunds will be issued.
For details and exceptions, please see below.
Merchandise can be returned for a FULL store credit. Our store credit does not expire. Please select carefully as store credits can only be redeemed once and merchandise purchased with a store credit becomes a final sale. You may also exchange the item(s) for an alter size subject to availability.
In order to process your return, for store credit or exchange, you must contact us within 5 days from the time your order is received. You MUST send an email to email@example.com to request a RMA (return merchandise authorization) number. A Customer Service Representative will respond within 1 business day.
Returns sent back without RMA numbers will not be accepted, so please wait for a response.
Items must be in the mail no more than 2 days after a RMA number is issued.
All items being returned must arrive within 7 days from the time the RMA number is issued. Please write your RMA# on the outside of the package. As the customer, you are responsible for the cost of the return shipment via a pre-paid, traceable, and insured package (optional).
All merchandise must be returned unworn, unwashed, unaltered and with original vendor tags attached. Snags, rips, missing embellishments, marks, odors, stretched or other damages that affect an item's saleable condition will be returned to the customer.
All PRE-ORDER and SPECIAL ORDER items cannot be returned or exchanged.
All MADE TO ORDER ITEMS: Atria, Julian Chang, and Nika are not returnable or exchangeable.
We reserve the right to deny the return if we receive the item(s) at any point after 7 days, or if the item(s) is returned with any damages we were not made aware of prior to shipping.
HOW TO RETURN:
Email firstname.lastname@example.org to request a RMA number. A Customer Service Representative will respond within 1 business day. If you send an email on Friday after 6pm est., Saturday or Sunday, your email will be answered on Monday.
You will be notified via e-mail once the RMA number request is processed.
Place your RMA# on the outside of the shipping box.
Pack the item(s) in their original shipping box. Enclose the invoice or RMA email in the box.
Our return address is:
25 ENTERPRISE AVENUE
SECAUCUS, NJ, 07094
Check your e-mail. We will notify you by e-mail once your return has been processed.
IF AN ITEM ARRIVES IN A FAULTY CONDITION
We make every effort to ship merchandise that is in excellent condition. However, in the instance that this may happen, faulty merchandise may be exchanged. Please note: items that are damaged, as a result of wear and tear by the recipient, are not considered faulty or returnable. If you would like to replace a faulty item, we will replace the item in the same style, color, and size subject to availability.
REFUSED OR UNDELIVERABLE PACKAGES
Reshipping refused or undeliverable packages are subject to return ground shipping only. If you would like to cancel an undeliverable or refused package that has been returned to us, please note that there is a 15% Restocking Fee per item..
Items must be returned in new and unused condition. All returns are inspected upon receipt. Items must not have been worn, washed, dry cleaned, and altered, and must have all originals tags attached. Items with snags, rips, make-up stains, odors (i.e. cigarette smoke) or other damages will result in the item(s) being returned to you.
Shoes must be returned in new condition with soles un-scuffed. If you need to try your shoes on, we recommend doing so in a carpeted area. Shoes showing signs of wear will be returned and will not be eligible for a store credit or exchange.
Note: If you do not accept the item(s) being returned to you, we will charge 50% of the value of the item(s) plus shipping costs as a restocking fee.
The following items may NOT be returned: Tarik Ediz, Bridal, Jewelry, Handbags, Spanx, and all Sale, Markdown, Pre-Order, and Special Order merchandise.
Any items marked SALE on our web site are not eligible for returns or exchanges.
Returns policy for Beauty Plus Salon
ONLINE Store Return Policy
Not happy with your purchase? Let us help you find the right product for you. Email us with any questions or any advice needs. Refunds will be granted within 60 days of purchase.
The following items are FINAL SALE:
Nail Polish, Hair Brushes, Hair Clips, Wigs, Hair Extensions, Cosmetics and/or any personal implements.
Appliance must be unused, unopened and In re-sellable condition. Refunds will be granted within 60 days of purchase. After 60 days you must go through the manufacturer. We reserve the right to determine if a product was used or opened.
If appliance is defective or malfunctions it may be exchanged within 60 days of purchase. After 60 days contact the manufacturer directly for repair or exchange. Manufacturer’s warranty information is present inside the box.
We offer ONE YEAR Hair Appliance Warranty on the following Brands: Andis, Helen Of Troy and Hot Tools
These warranties entitle the customer to ONE exchange at Beauty Plus Salon Locations or Online purchases. Further warranty issues must be addressed through the manufacturer’s warranty
Returning your Order
- Refunding Shipping Fee: Original shipping charges paid at the time of order placed are refunded ONLY if the product is defective or mis-shipped by Beauty Plus Salon.
- Incorrect Product Ordered: Customer is responsible for all shipping fees when incorrect product is odered.
- Request to Cancel Order: Customer is responsible for all shipping fees when a request is made to cancel order after order has shipped.
All Returns and Exchanges require a RMA#. A Return Merchandise Authorization Number will be generated to you when you email or call us requesting to return or exchange a product purchased.
If you believe you have received damaged or incorrect merchandise, you must contact us within 5 days of the delivery date and provide a photo of the defective item.
If we made a mistake with your order we will cover all shipping and handling back to us.
Any Online purchase may be Returned or Exchanged at any of our Retail Locations. ONLINE Return/Exchange policy enforced at our Retail Locations.
Beauty Plus Salon Rewards Points
- Rewards points earned for product being returned will be deducted from your account.
- If you redeemed your rewards points to buy an item and then return it, those points will be added back to your Rewards account.
Returns are to be made to the following address: (make sure RMA # is written on the box)
52 North Main Street Building A, Suite 4
Marlboro, NJ 07746
Phone: (732) 935-1200 or Toll Free (844) 277 - 5222
Office Hours (Monday - Friday 10am - 5pm EST)
Returns policy for Giuseppe Zanotti Design
Online Returns & Exchanges
For purchases made online, the total cost of an item’s price will be refunded, as long as it is returned in its original condition, with the original Giuseppe Zanotti packaging and the return/exchange label intact and attached to the product. Returns are not available for personalised items. Refund times vary based on the method of payment used when completing an order. Refunds will always be made within 7 working days from the moment that a returned item arrives at our warehouses for processing.
To return an item you must insert the order number in the appropriate field and press SEND. A guided procedure will allow you to choose the item to return and will explain how to prepare the package.
You can contact our Customer Service calling +1 844 4ZANOTTI or by email using the contact form on the Contact Us page [https://www.giuseppezanotti.com/us/info/customer-service/contacts]
*Monday-Friday: 9AM-9AM Eastern
Please note this excludes bank holidays
Returns policy for Juicy Couture
We want you to be completely satisfied with our product. Defective or unwashed, unworn and unused merchandise may be returned within 30 days after purchase for either exchange or refund. Returned or exchanged items must be returned new and unused with all original garment tags still attached. Shipping charges for 2nd Day and/or Next Day are only refunded in the event we inadvertently sent the wrong item(s) or the item(s) sent are found to be defective.
We will gladly exchange like items and ship to you at no additional charge (applicable in the US only). For Hawaii, Alaska, and International returns & exchanges please contact Customer Service Department at 1.888.824.8826.
For your convenience, a prepaid shipping label is included in all domestic (i.e. 48 contiguous United States) orders.
Unfortunately we cannot accept merchandise returns for items purchased from other retailers or websites. Only those purchased from JuicyCouture.com will be accepted.
Please contact us at customerservice@shop.JUICYCOUTURE.com or 1-888-824-8826 and we will provide you with further instructions on where returns should be shipped, and the amount you will be refunded. Refund amounts for returned items will be credited to you by our partner Borderfree in the same currency and using the same exchange rate as your original order.
PLEASE NOTE: No returns or exchanges can be accepted on Swimwear or Intimates. All footwear must be returned with original packaging in original condition. Juicy Couture merchandise purchased online via this website is only is eligible for mail-in returns. Final sale merchandise is not eligible for return.
How do I return/exchange in a store?
Merchandise purchased via this website with a credit card or gift card can only be returned or exchanged at the Juicy Couture online store.
Returning an Online Purchase
For your convenience, a pre-paid pre-addressed return label is included with your order to help make the return process hassle-free.
Return Packages to:
Juicy Couture Returns
3040 E Ana St.
Rancho Dominguez, CA 90221
How to ship a return or exchange
Pack and seal your box securely in the original package, if possible. To ensure your return/exchange is properly processed, please include the fully completed return form with your return package. You can download the return if you don't have one from here: http://www.juicycouture.com/images/returnform.pdf
Return or exchange instructions using a prepaid return label:
- This service is only available for the 48 contiguous United States.
- Please fill out reason for the return or exchange and place this entire form in the box.
- Take your package to any authorized UPS location
Return or exchange instructions without using a prepaid return label:
-You can also send the merchandise back to us using any other traceable shipping method, at your expense.
- Complete the return/exchange form on the back of the invoice and place this entire form in the box. DOWNLOAD A RETURN FORM if you don't have one.
- Pack and seal your box securely, in the original package if possible.
Please return your package to:
Juicy Couture Returns
3040 E Ana St.
Rancho Dominguez, CA 90221
- Packages must be returned prepaid. We do not accept COD.
- We recommend you insure the package with the shipping carrier of your choice.
Refunds to credit card
Once your package has been received, your refund or exchange will be processed within 7 business days. If there is a refund due, a credit will be issued in the original form of payment.
The credit may not show up until your credit card’s next monthly billing cycle. You will be notified via email to the email address listed on your order when the transaction has taken place. Please note that your banking institution may require additional days to process and post this transaction to your account once they have received the information from us.
24 hours/7 days a week
Return/Exchange a gift
If you are returning a gift you received purchased from this website, please contact Customer Service Department at 1.888.824.8826. We apologize for any inconvenience this may cause.
Returns policy for GUESS
While we take pride in all our GUESS products, if you are not satisfied with your online purchase we are happy to assist you with a return by mail or at a store location closest to you.
Please view our Return & Exchange policy here. [ http://shop.guess.com/en/CustomerCare/Returns/ ]
Returns policy for Beauty Encounter
Returns & Store Credit Policy
Your complete satisfaction is very important to us. Most item(s) may be returned for a refund within 30 days from receipt of merchandise and accompanied with an approved Return Merchandise Authorization (RMA) number. You may return most items in their original packaging, unopened and unused within 30 days of delivery for a store credit. In addition to the RMA number all returns must be accompanied by a copy of the packing slip and all original components.When calling or emailing our customer service team, please have your order number available to allow us to better serve you.
Return Policy - Specific Guidelines and Restrictions:
- Store Credits: Enjoy hassle-free returns when returning for a store credit. When opting for a store credit, eligible items will not be assessed the 15% restocking. S&H and Gift Wrapping are non-refundable and not creditable. The web store credit will be applied to the user account for future use. Store credit will never expire and is valid to use site wide.
- Refunds: A 15% restocking fee and S&H will be assessed on all returned merchandise when opting for a refund of the original form of payment. The restocking fee will be waived if the return is due to Company error or product defect.
More on Refunds:
- Allow 7-10 business working days for your refund to post to your account.
- Some refunds may take up to one billing cycle to appear on your statement, depending on the banking institution.
- Refunds can only be credited back to the same payment method used on the original order
- Beauty Encounter does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.
- Original S&H and gift wrapping fees are fully reimbursed if an error was due to a product defect or Company error.
How can I return an item I’ve purchased if I’ve changed my mind or reconsidered?
We cannot process a return claim for any reconsideration of purchase once the package is in transit with the carrier. Most item(s) may be returned for a refund within 30 days from receipt of merchandise and accompanied with an approved Return Merchandise Authorization (RMA) number. You must contact us within 24-48 hours of receipt of merchandise for us to initiate the return process according to our outlined policy. “Changing your mind” is not a valid reason for a return. However, when returning an item because you’ve ‘changed your mind’, Beauty Encounter is NOT obligated to refund your original shipping cost or your return shipping fee. Beauty Encounter reserves the right to only give back the original item price purchased, minus the shipping fees, discounts, applicable gifts, and a 15% restocking fee.
Some items cannot be returned for refunds or store credits:
- Fashion Accessories – These products may not be returned.
- Electric Hair Tools & Appliances – Most tools/appliances have product warranty available through the manufacturer. Product(s) must be registered directly through the manufacturer within the specified timeframe that is provided in our product details page of the item. Certain product(s) may not have a product warranty available due to manufacturer relationship status.
Cancelling or Canceled Orders: Eligible for full refund, including S&H, ONLY if cancelled prior to shipping. We cannot process claims, refunds or additional requests once package is in transit with the carrier.
No Exchanges: We do not allow merchandise exchanges at this time. Please contact our Customer Care department should you require assistance with processing a return.
Free Shipping Offers: For ‘free shipping’ packages, shipping cost will be assessed and deducted from final reimbursement of refunds and store credits. Any shipping cost that you incur to return the product will not be refunded unless it is a Company error. Non-refundable shipping applies to both domestic and international shipping.
Undelivered, Unclaimed, Refused, or Returned Packages: A 15% restocking fee and a Return to Sender fee of $5.95 will be assessed accordingly. Shipping & Handling, Tax, and Gift Wrapping cannot be reimbursed. Original shipping cost is non-refundable for undelivered, unclaimed, refused or returned packages, unless it is a Company error. For ‘free shipping’ packages, shipping cost will be assessed and deducted from final reimbursement. Any shipping cost you incur to return the product will not be refunded unless it is a Company error. Non-refundable shipping applies to both domestic and international shipping.
Redelivery Fee & Missed Scheduled Delivery: If reshipment is requested by the Customer due to Returned to Sender, refusal of shipment or missed scheduled delivery, you will be responsible for S&H unless it is due to Company or Carrier error.
Product Defect, Damaged, or Wrong Shipment: May be eligible for a full refund of the merchandise and S&H if confirmed defective, damaged or wrong item is shipped. Please contact us within 24-48 hours of delivery for an immediate resolution. To ensure proper processing of claim and credit for your return shipping cost, you must attach the completed RMA form with your return. All defective item(s) claims are subject to inspection and confirmation. For “defective” claims, describe the defect and indicate if you would like a replacement by commenting as such on the notes section.
Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If an exact replacement is out of stock, we will process a full refund back to the same payment method used on the original order.
Damaged or Missing Items: Claims for damaged items or discrepancies (for example: missing items in your order) should be submitted within 24-48 hours of merchandise receipt. Contact Customer Care by email or call: 1.888.617.2488, Monday-Friday 8am to 5:00pm Pacific Time. Please retain all packaging material in case an inspection is necessary. In the case of shipping damages, we may contact the carrier.
Promotions/Gift with Purchase: If returning an item that qualified for promotional gift, please include the promotional gift with your return to receive a refund to the payment method used or a store credit. If you choose to keep the bonus gift, your credit amount will be deducted for the gift value.
Coupons: If returning an item that qualified you for a coupon discount, your account will be adjusted accordingly based on the coupon restrictions.
My BE Perks: If you redeemed you BE Perks on a product you are returning, the amount will be returned to your account in the form of Store Credit.
E-Gift Certificates: E-Gift certificates are non-transferable and non-refundable once the order has been processed.
International Return to Sender: A 15% restocking fee and any additional S&H will be assessed accordingly. All international shipping costs are non-refundable for undelivered, unclaimed, refused or returned packages, unless the Company made an error. Any shipping cost you incur to return the product will not be refunded unless it is a Company error.
Returns and Shipping of Dangerous Goods: Certain items including fragrances, aerosols, some items that contain contents under pressure, and others (e.g., hairspray, nail polish and items containing flammable, volatile or corrosive chemicals) are considered as dangerous goods (Hazardous Materials (HAZMAT) by the US Department of Transportation (DOT). The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations. Beauty Encounter uses Standard Ground (surface) delivery method for these products. You are advised not to re-mail the contents of the parcel via the Postal Service under US DOT-SP 9275 regulations. Flammable substances contained in these packages may be mailed only by consumers (the addressee) via surface transportation in accordance with 10.13. Full responsibility rests with the mailer to comply with all postal and non-postal statutes and regulations regarding mail. Information regarding postal statutes, regulations, and mailing requirements is available from you local Postmaster and at the Postal Service's mailing standards web site at pe.usps.com
Return Merchandise Authorization (RMA)
Follow the instructions below to return a product to the BeautyEncounter.com fulfillment center:
- Email or call us to obtain a Return Merchandise Number (RMA). We will email you an RMA number and instructions for the return within 24-48 hours.
- Securely re-carton/package the unused item(s) you wish to return, along with any applicable free gifts, and a copy of the original packing slip using the packaging materials that came with your online purchase. You must include and fill out the approved RMA form that has been emailed or provided to you.
- Write your RMA number on the outside of the shipping box/envelope.
- Mail the package back via ground shipping method to the address below. We highly recommend you insure your package.
*Mail your return using a traceable ground shipping method (we recommend UPS or the U.S. Postal Service insured mail) to:
c/o Returns Department
18480 Pacific Street
Fountain Valley, CA 92708
*Before mailing, refer to the “Returns and Shipping of Dangerous Goods” section. The U.S. Department of Transportation (USDOT) requires ground-only shipment of Hazardous Materials due to air shipment restrictions and regulations.
Beauty Encounter does not accept CODs for returned merchandise. Return shipping charges are the responsibility of the purchaser.
You can check your order status online at anytime to see if we’ve received and process your RMA request. You also mayContact Us to check on the return status. Please have your order number available to allow us to better serve you.
Mon thru Fri 8:00 a.m. – 5:00 p.m. PST
Gift with Purchase Rules To Remember
Though your bag currently prequalifies for Gift(s) with Purchase, the free gift(s) will be added to your final shopping bag when you reach the minimum purchase threshold at final checkout. A minimum purchase does NOT include shipping charges, coupon discounts, or applicable sales tax.Free gifts cannot be exchanged. Free gifts with purchase will be added to your shopping bag when you are 1) qualified for the free gift product and 2) you select the qualifying product offered.
Minimum Purchase Threshold
Minimum order total for special offers such as a gift with purchase or free shipping is calculated NET of discounts, tax and shipping. Meaning, your final minimum spend total does NOT include shipping charges, coupon discounts, or applicable sales tax. For example, if the total purchase needs to be $60 and your total is $60.00 before any coupon discount is applied and also includes shipping and taxes, then you will NOT qualify for this Gift with Purchase or Free Shipping promotion unless the total excludes all taxes, shipping, and discounts. As with all promotions, Beauty Encounter reserves the right to cancel an order for any unauthorized, altered or ineligible use, and to modify or cancel any order or promotion due to system error or unforeseen problems. At its sole discretion, Beauty Encounter may refuse the award of Gift with Purchase if it is believed a customer is abusing the program by returning merchandise used to secure the Gift with Purchase item.
Returns policy for PureFormulas
Not perfect? Return it. We pay for the shipping back to us.
We strive for perfection and we think our standards are pretty high, but it’s your opinion that counts. If an order’s not up to your high standards, we’ll give you a full refund. Your products will arrive in perfect condition or we will replace them - period!.
Our guarantee and our no-hassle policies:
30 day return policy
No return shipping cost – we’ve got that covered!
No restocking fee
All refunds issued back to original payment method
Items must be returned in same (or similar) condition in which they were received.*
If you require additional assistance, our Customer Happiness Team would love to help! Contact a Customer Happiness Representative by phone at 1.800.383.6008 (M-F: 9am-11pm, Sat-Sun: 9am-5pm EST), email (email@example.com), or Live Chat.
Returns policy for Nordstrom
Returns & Exchanges
We handle returns on a case-by-case basis with the ultimate objective of making our customers happy. We stand behind our goods and services and want customers to be satisfied with them. We'll always do our best to take care of customers—our philosophy is to deal with them fairly and reasonably. We have long believed that when we treat our customers fairly, they in turn are fair with us. We do apply returns to the tender it was purchased with. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card.
About Returns & Exchanges
You can return item(s) by mail or in any Nordstrom store. We do not accept returns of Nordstrom or Nordstrom.com merchandise at Nordstrom Rack locations
RETURNING BY MAIL (U.S.)
If you have an account or an order number, you can start your return now. If you don't have an account or you're missing order information, you can print a blank return form and label. Send in your item(s) using the postage-paid U.S. return label. Your return will be processed within 10-14 business days.
RETURNING IN NORDSTROM STORES (U.S.)
Simply bring the item(s) you'd like to return to a Nordstrom store along with your receipt and original form of payment. Any salesperson can assist you with your return. Find a store. Please note that we do not accept returns of Nordstrom or Nordstrom.com merchandise at Nordstrom Rack locations.
For the best service and selection, please order your replacement items online or call 1.888.282.6060 for assistance.
EXCEPTIONS & SPECIAL INSTRUCTIONS
Please call customer service at 1.888.282.6060 for assistance returning oversized items, perishable goods or other unusual merchandise.
All refunds will be credited to your original form of payment or a Nordstrom Gift Card. We offer gift receipts to customers when purchasing gifts. When returning a gift, you'll receive your refund only on a Nordstrom Gift Card. If we choose to provide a refund and no record of sale is available, we will ask for personal identification and a return will be provided at current price on a Nordstrom Gift Card. (Gift Cards cannot be redeemed for cash unless required by law.)
- Items Returned by Mail: If you ordered by credit card, we'll credit your account within 14 business days. This will show on your next statement, depending on the issuing bank and/or billing cycle. If you have requested an exchange, your account will be charged for the new item and credited for the return. If you paid with a Gift Card or Nordstrom Notes, we'll mail you a Nordstrom Gift Card. If a credit card was used in combination with a Gift Card or Nordstrom Notes, the entire merchandise amount will be refunded to your credit card. - Shipping Charges: Unfortunately, we cannot refund shipping charges.
Gift Cards can't be returned.
WESTIN HEAVENLY® BED
Please call 1.800.285.7344 for inquiries and assistance.
Please follow the instructions included in your shipment and fill out the return section of the packing slip when returning fine jewelry by mail. Return your package via the carrier of your choice, with return signature required. For your protection, you must insure the package for the value of the item enclosed. Fine jewelry can also be returned to Nordstrom stores that have a Fine Jewelry department. Simply bring the packing slip and/or credit card used when you placed the order.
International Nordstrom.com orders made with Borderfree have a different return process and do not qualify for free returns or merchandise exchanges. For a refund that includes duties, taxes and tariffs, please contact Nordstrom customer service and ask them to send you a Return Merchandise Authorization form on behalf of Borderfree. Then mail the completed form with your item(s) to Borderfree. If you choose to return an international order directly to Nordstrom, you will receive a refund for the merchandise from Borderfree but not duties, taxes or tariffs. Learn more about international returns.
In our continued effort to minimize waste and lessen our impact on the environment, please note that your order may arrive in a slightly used shipping box.
NORDSTROM RACK RETURN POLICY
Please visit the Nordstrom Rack and HauteLook sites for information about their return policies.
Questions? Call 1.888.282.6060 or chat with us.
What about returns for purchases at Nordstrom.com?
Simply send your item back or bring it to a store near you and we'll do our best to take care of you.
Do I need a receipt from my purchase?
Your receipt or order number helps us locate your purchase the fastest. If you don't have a receipt, we should be able to find the purchase in other ways, but we may ask you for more information so we can better assist with your request. If no record of sale is available and we choose to provide a refund, your personal identification will be required to process the return and the return is provided at current price on a Nordstrom Gift Card.
Do you take everything back?
We'll do our best to take care of you, but from time to time we cannot accommodate a return.
Is there a time limit? What if the item is worn?
We will do our best to take care of customers and deal with them fairly; we ask that our customers treat us fairly as well. From time to time we may not accept a return. There are no time limits for returns or exchanges.
Why do special-occasion dresses and some designer items have tags that say if the tag is removed the garment cannot be returned?
Customers have told us that they want to ensure the special-occasion dresses and designer items they're purchasing have not been worn prior to their purchase. Over the years, we have also found that we received a disproportionate number of returns of what appeared to be worn special-occasion dresses and designer items. To help in both instances, we implemented a tag or card to help ensure these items are returned in original condition with tags still attached.
Are there restocking fees?
Why does Nordstrom request my personal identification for a return without a record of sale?
Because of our liberal return philosophy, we have this internal auditing procedure to give us the ability to monitor and investigate refunds and returns without a record of sale.
Can I put an item on hold?
Merchandise holds will no longer be offered to individual customers. However, we will continue to offer holds for events and special services—like Reserve Online & Try in Store, available on our app.
Do you take checks?
Checks will no longer be accepted as payment for merchandise. However, checks will continue to be accepted for payment on accounts.
How do you process my return if I paid with PayPal?
If your purchase was made with a PayPal account, your refund will be made to the credit or debit card associated with the PayPal account or a Nordstrom Gift Card can be issued. If the original form of payment was a PayPal line of credit, the refund will be issued to a Nordstrom Gift Card.
Returns policy for Beauty Bridge
As part of our commitment to 100% satisfaction with your purchase, Beauty Bridge gladly accepts returns for products within 30 days of the receipt of an order.
How to Make a Return
We recommend that you review our Return Policy below before making any return.
1. Obtain Return Merchandise Authorization Number(RMA#). You can get an RMA# by either calling us 973-447-2441 or filling out the RMA# Request Form on this page.
2. Pack the item(s) securely in the original product packaging, if possible. Please include all parts, and accessories.
3. Include a copy of your invoice and please describe a brief explanation of why you are returning the product. If you still have label with return address provided on your invoice please affix and mark RMA# on return package.
4. Mail your return to:
Attn: Return Dept.
639 Passaic Avenue
Nutley, NJ 07110
Customers pay for return shipment charges. We recommend to use a trackable and/or insured shipping method as we are not responsible for lost return shipments.
It takes up to 5 business days to process the return and credit your account, though it may take longer the credit to appear on your credit card statement. We will notify you via e-mail once your return has been processed.
After the grace period 30 days of receipt date of your package, we can no longer accept the returns.
Customer must obtain an RMA# within the 30 days of receipt of their order either by calling 973-447-2441 or filling out the form on this page. Return shipment without RMA will not qualify for a credit.
Returned products are subject to inspection by Beauty Bridge staff. All parts, pieces, printed materials, promotional items, e.g. gift with purchase and any original product packaging must be returned. Returned products may not be altered, over 50% used, or damaged. Multiple RMA requests for the same products are subject to review by Beauty Bridge. We reserve the right to deny multiple refunds on products purchased and returned more than once.
Returns that do not meet the return policy criteria will not qualify for a refund and may be returned at the customer’s expense or destroyed upon request. Refund eligibility is determined once your return is received and inspected. We reserve the right to refuse a refund on any return shipment.
We are not responsible for return packages that may be lost or damaged in transit. We recommend that you choose a method of shipping with tracking and insurance.
Please make sure that you qualify before returning your items. If you have any questions or concerns or are unclear as to whether or not you may qualify for a refund, contact Beauty Bridge Customer Service by email or at 973-447-2441.
Customers pay for return shipment charges.
Returns will be processed and approved credits issued within five business days of receipt.
For the case that we shipped an incorrect product(s) or the product(s) is damaged in shipping. Please notify us immediately via email or call 973-447-2441. We will immediately re-ship the replacement(s) at no additional shipping charge to you along with return label (if applicable). Once you receive the new item(s), please use the return label to return the incorrect product(s) or damaged item(s) back to us to avoid the charge for the replacement(s).
Refused/Return to Sender Delivery Shipments due to wrong/incomplete address that are returned to Beauty Bridge will be assessed up to $20 non-delivery fees plus original shipping Beauty Bridge paid to carrier to ship that order.
Note: Due to individual manufacturer guidelines, we are unable to accept used/tampered returns on specific products (e.g. Fragrances & Fragrance Sets which includes EDT, EDP and Perfume Oil, All Haircare Products).
These particular manufacturers are excluded from Beauty Bridge's return policy: AminoGenesis, Bare Escentuals, Beauty Buffet Makeup, Jane Iredale, June Jacobs, Joey New York, Peter Thomas Roth and SkinMedica.
Please note that we do not offer exchanges. If you would like you can place in a new order for the item you want.
Returns policy for Kohls
Kohl's is proud to offer our "No Questions Asked - Hassle-Free" return policy for all purchases*.
- There are no time restrictions for returns.
- No receipt is needed for Kohl's Charge purchases. Currently our store Associates can locate Kohl's Charge purchases up to 12 months after the purchase date, and the credit can be applied to your account. Non-Kohl's Charge purchases, or purchases made outside the 12 month timeframe qualify for a Kohl's Merchandise Credit or a corporate-issued refund.
Returns policy for shoes.com
If you are not happy with your order, we are happy to accept a return or exchange.
Return shipping is free for merchandise being shipped from within the United States.
- Return shipping is free*. For each shipping address, we will provide you with one pre-paid UPS shipping label to return your order to us. Because we provide you with only one pre-paid shipping label per order for each shipping address, we suggest you wait for receipt of all items to that address before beginning the return/exchange process. After receiving all items on your order, please place all return items into one shipping box (any type of shipping box) to take advantage of the free return postage. You can return your order for up to 60 days from the purchase date, except for orders places on Shoebuy's Private Event site, [events.shoebuy.com]. Orders placed between November 1 — January 1 are eligible for the 90 Day Holiday Return Policy. Items that you return or exchange must be in the condition that you received them and in the original box. Shoebuy does not guarantee wear or tear or any damage unrelated to the manufacturer.
- We will send you an email confirming your request, including the 18-digit tracking number on the pre-paid UPS shipping label and a link to track the package. Once your return is received and inspected by the fulfillment centers, your refund will be processed and a credit for the full purchase price of each item will be automatically applied to your credit card or original method of payment withing approximately 5 business days ("business days" are Monday through Friday, excluding weekends and US Holidays). Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account.
- Please allow 1-2 weeks following receipt of your return for exchanges to arrive, if you requested an exchange. We will send you an order confirmation email for your exchange order as soon as it is placed. If you are in a hurry, return your original item for a refund and place a new order online for your replacement item. This will expedite your receipt of the new/replacement item.
- Please note, Shoebuy.com can only provide free return shipping for items shipped from a U.S. address. If you are returning an item within our 60 Day Return Policy from an address outside the U.S., please ship to:
Shoebuy.com / Attn: Returns / 34 Cabot Road / Woburn, MA 01801.
If you are returning an item within our 90 Day Special Return Policy, please follow the same procedure. In addition, please clearly write your Shoebuy.com Order Number on the outside of the shipping box. If you have any questions regarding returns from an address outside the U.S., please call Shoebuy.com Customer Service.
- Please do not send your order to the manufacturer. We will take care of everything for you.
* Shoebuy.com free return postage does not apply to orders/merchandise being returned from locations outside of the United States and APO/FPO locations, or on return of items purchased from Shoebuy Private Event sales at Shoebuy's Private Event site, events.shoebuy.com.
** Shoebuy accepts returns or exchanges only for items purchased on the Shoebuy.com website. If you would like to return or exchange an item that was not purchased on the Shoebuy.com website, please contact the retailer where you made the purchase.
Returns policy for Reeds Jewelers
For items purchased on REEDS.com or JewelersWife.com, returns are accepted within 10 days and exchanges within 30 days of the delivery date. Merchandise must be in new unused condition. All returns require the original sales receipt or packing list, or a copy. Returns will be credited in the original form of payment. Ring sizings are non-refundable. For your convenience, purchases made on REEDS.com, can also be returned at any REEDS Jewelers store location. To return or exchange an item at a REEDS Jewelers store, simply bring it in along with the original packaging and paperwork, and one of our expert associates will be happy to assist you.
Unfortunately, custom designed or engraved items are non-returnable. However, if you notice an error or defect in the item that you received, please contact us as soon as possible. These issues will be handled on a case-by-case basis.
How to Return or Exchange an Online Purchase via Mail
When you receive your purchase, examine it carefully. If for any reason you are not completely satisfied, please call our online order center toll-free at 877-406-3266 to verify that you are within the return period. Once you have verified that you are within the return period, please follow the return instructions below:
The returned item should be insured for its full value. We are not responsible for returned merchandise lost or damaged in transit. Original shipping charges will be refunded only if we have sent the wrong item or if the item is defective.
Returns by mail or common carrier must be sent to:
2515 South 17th St
Wilmington, NC 28401
If you'd like to cancel or change an unprocessed catalog or web site order for any reason, please call toll free 877-406-3266, as soon as possible. We'll do everything we can to accommodate your request. If your order has been shipped, it cannot be canceled. But you may simply return the order according to our return policy.
Returns policy for Stage
If you are not completely satisfied with your purchase, simply return it to us within 180 days and we will gladly issue a refund or credit to you. Return options and terms vary depending on the method of purchase. Please see below for details.
Please note that if you receive a free gift or a bonus gift (“GWP”) when purchasing an item, you must return the GWP when returning or exchanging the item that qualified you to receive the GWP. If you choose to keep the GWP, we will charge you for the value of the GWP when processing your return.
Additionally, unless the item is defective, the items that you return must be unused and in the original box and/or packaging. All Social Dresses have special tags that indicate the dress cannot be returned once the tags have been removed; Social dresses must have the original tags attached when you return them.
Shipping fees are not refundable. However, if your order is damaged upon arrival or the wrong item was shipped to you, you may call Customer Service to request a refund of the shipping charges.
Returns and Exchanges at Our Stores
(applies to all merchandise)
Merchandise purchased in one of our retail store locations or online may be returned or exchanged at a store. To find the store location nearest to you visit: www.stage.com/store/findyourstore
You will receive a refund for the full amount of your purchase when you bring your original receipt or the packing slip received with your online purchase. Refunds will be issued in in the original form of payment. Credit card refunds can only be applied to the card used to make the purchase.
Refunds for items purchased with a gift card will be made in the form of a merchandise credit. Merchandise credit will also be provided for gift returns, including gifts purchased online. Merchandise credit is redeemable in store and online.
If you do not have your original receipt, you may still be eligible to receive a full refund if we are able to locate your purchase transaction. If you do not have your original receipt and we are not able to locate your purchase transaction, we will issue you a merchandise credit for the returned items at their lowest selling price within the past 30 days.
Returns of Online Purchases by Mail
(for merchandise purchased online only; no exchanges by mail)
To return any item purchased online, you need to locate the packing slip sent with your order. That packing slip is both your receipt and a return form. If an item that you are returning was damaged when you received it, you must write “damaged” on the return form. Repackage the item(s) that you want to return along with the completed return form and send the package to us and send it to the following address:
Stage Return Center
1237 East Rusk
Jacksonville, TX 75766
You may choose the shipping method for your return. USPS, FedEx (http://www.fedex.com/locate/), and UPS (https://www.ups.com/dropoff?loc=en_US) are all acceptable shipping methods, but you should make sure that you receive a tracking number. We will not be responsible for any packages that are lost by the shipping carrier in transit. Carefully repackage all items as we will not accept returns of items that are damaged during return shipping.
Once your return is received, we will process a refund to the credit card that you used to make your purchase. If there are any issues with your return, we will contact you. Otherwise, you should expect a refund to the credit card used to make the purchase within 5 days from the day we receive your return package.
Please note that Return by Mail is not available for the following transactions:
In Store Purchases. Merchandise purchased at a store must be returned in store and cannot be shipped back to us for a refund.
Exchanges. At this time we do not offer exchanges by mail.
Returns policy for Sunglass Hut
RETURN TO A STORE
With more than 1,900 Sunglass Hut locations, you can find a store near you to return or exchange in person
within 90 days.
Whether you made your purchase in person or online, you can always return or exchange products at one
of our Sunglass Hut stores. Just bring your product, proof of purchase and original packaging into a store
within 90 days of your purchase, and we'll provide you with a complete refund or exchange.
Refunds will be issued in the same form as your original payment method. For purchases made with a gift
card, a new gift card will be issued.
Without proof of purchase, you can exchange your purchase or get a store credit based on current selling
prices. Remember, products sold as "Imperfect" may not be returned or exchanged.
RETURN TO OUR CUSTOMER CARE CENTER
Our Free UPS Return Shipping lets you mail your purchase back to our Customer Care Center at no
additional cost within 90 days.
Returning online purchases by mail is super easy and always free. Here's what to do:
1. Repackage your purchase, making sure to include your proof of purchases, along with your order number, name, address and telephone number.
2. Print a return label and fasten it to your package.
3. Drop your package at any UPS store, UPS Drop Box or simply hand it to a UPS driver.
4. Track your return at www.UPS.com.
It usually takes 3 to 5 business days to process your return once it's received at our Customer Care
Center. Remember, your package needs to be post-marked on or before 90 days after your purchase for a
refund. Refunds will be issued in the same form as your original payment method.
Free UPS Return Shipping uses UPS Ground service. Customers bear the risk of loss for all items shipped
to Sunglass Hut until Sunglass Hut accepts and receives the delivery from UPS at Sunglass Hut's Customer
If you don't want to use Free UPS Return Shipping, you can always mail your package back on your own to
the following address:
Sunglass Hut Customer Care Center
Attention: Online Returns Department
4638 Shelby Drive
Memphis, TN 38118
In this case, you'll be responsible for paying shipping costs.
Please note that store purchases may not be returned by mail and must be returned to a store.
REPLACEMENT & EXCHANGES
Occasionally sunglasses break. It's sad, but true. But when it happens to sunglasses bought at
Sunglass Hut, we replace them with the same pair (or equivalent, if unavailable) at 50% off the
Just send it back through our free UPS return service. If you want to speed up the process, call our
customer service team and tell them you want a quick exchange. They'll order your new merchandise, and
we'll credit your account when it arrives.
You can also just walk into any one of our 2000+ store locations and, provided you've got proof of purchase
and your original packaging, we'll exchange it on the spot.
SUNGLASS HUT REPLACEMENT DISCOUNT
Broken sunglasses? Don't stress. If you break your sunglasses after 90 days of use but within
12 months of your purchase, our Sunglass Hut Replacement Discount lets you replace them with
the same, or if unavailable, an equivalent pair at 50% off the original retail price. It'll definitely
help take the edge off a tragic moment.
Keep in mind, this discount may only be used once and may not be combined with other discounts
or promotions. It does not apply to loss or theft, and you must present your proof of purchase
and damaged product. Maui Jim products and products sold as "Imperfect" are not eligible for
If you have Maui Jim sunglasses, please call 1-888-628-4546.
If you have Oakley sunglasses, please call 1-800-431-1439.
If you have Ray-Ban sunglasses, please call 1-800-343-5594.
If you have any other brands that need a repair, please call 1-800-SUNGLAS and our agents will be
more than happy to assist you in getting the correct number you need.
Returns policy for TESSABIT
RETURNING A PRODUCT
You have 14 days from receiving your order to return the item to the boutique. Requesting a return is easy and quick: fill in the "Return Form" by entering your Order Number (you can find it in the order confirmation email we sent you when you placed your order). Complete the form to receive detailed instructions on shipping your return parcel free of charge. Before requesting the return, kindly verify the products are exactly as you received them, with all labels and security tags attached, including any accessories or special packaging.You will be fully refunded for the products you choose to return. Find more details in the “Payments and refunds” section. We cannot accommodate exchanges at this time.
Before you complete this form, please read the following conditions carefully:
Products must be intact, with all labels and/or tags attached, and include any accessories and/or special packaging. We cannot accept incomplete, used or damaged items.
Returns must be be received from the Boutique within 14 days from delivery of your order to you.
You have a further 7 days from filling in this form, to hand the return parcel to the courier.
The return must be shipped from the same Country where you received it.
The products must have been purchased online and not in a TESSABIT boutique.
The products must not have been modified in any way after purchase (including tailoring services requested in one of our boutiques)
As we will be unable to accept any return that does not comply with these policies, if you have any doubts or questions whatsoever please contact us. before filling in the form.
SHIPPING YOUR RETURN
After filling in the Return Form, follow these simple steps to ship your return back to us free of charge:
Carefully pack the items in a suitable box.
Attach the pre-paid return label you received with your return confirmation email to the outside of the box.
Contact the courier through the Courier's website to organise free pick-up within 7 days after receiving the shipping label.
If for any reason you choose to ship the parcel with a different courier, shipping will be at your expense and we can no longer be responsible for any loss or damage to the items.
Returns policy for Mr. Porter
RETURNS AND EXCHANGES
Making a return or exchange is easy using our free collection service. Just make sure you request your Returns Merchandise Authorisation (RMA) number and send your item(s) back to us within 28 days of receiving your order.
More info: http://www.mrporter.com/Help/ReturnsAndExchanges
Returns policy for AHAlife
What is your return policy?
Due to the unique selection of products we carry, our return policies are specific to individual items. Eligible return timeframe varies by item and some items are not eligible for return. Return policies are specified on the product detail page, at checkout, in your order history, or by contacting our Concierge team through our Contact Us page or emailing firstname.lastname@example.org.
Items that are made-to-order or one-of-a-kind are not eligible for return.
How do I return an item?
To return an item, please contact our Concierge team with your order number, item, and reason for return. We will review your request and issue you a return authorization upon approval. US customers will receive a prepaid UPS return shipping label via email. For returns outside the return policy return, shipping costs are the responsibility of the buyer and AHAlife reserves the right to issue store credit in place of full refunds.
All items must arrive unused and in the original packaging.
Can I exchange an item?
Given the limited quantities of our specialty products, the best way to exchange an item is to place a separate order for the new item and contact us for a return of the original item. We will do our best to assist you with this process.
Is there a fee for returns?
No. When an eligible item is returned, your card will be credited for the purchase price plus any applicable sales taxes. You will not be refunded for initial shipping costs, but no additional shipping fees will be assessed.
I received a damaged item. What do I do?
If any item arrives in less than perfect condition, please notify us by contacting email@example.com. We will do all we can to remedy the situation. Given the limited quantities of many of our products, a replacement may not always be possible.
When will I receive credit for a return?
Once we have received your return, it may take up to 5 business days to process and credit your account. If you have any questions or concerns about the return process, contact firstname.lastname@example.org.
Returns policy for Walgreens
Walgreens.com Return Policy
What is the Walgreens.com return policy?
Most products purchased from Walgreens.com may be returned either to a store or by mail within 30 days of purchase date and must be accompanied by the original receipt included with the shipment.
Your satisfaction is 100% guaranteed on all Walgreens brand products! If you are not completely satisfied, return the unused portion and we will refund the full price, including shipping.
- These brands include: Walgreens (Well at Walgreens), Finest Nutrition, Nice!, Good & Delish, Living Solutions, Patriot Candles, Modern Expressions, Crafted Imports, Smile & Save, Wexford, Playright, West Loop, Petshoppe, Big Roll, Home Elements, Infinitive, Ology, Well Beginnings, Studio 35 Beauty, Luxepop, and all seasonal items which are distributed by Walgreen Co.
- Please note, the Walgreens Brand 100% policy does not apply to Pseudoephedrine and/or Ephedrine items, Prescriptions, or Contact Lenses. Please review the Pseudoephedrine Policy, Pharmacy Policy, and Contact Lenses Policy for additional information.
- After 30 days or without a receipt, the return will be issued as store credit to a W card.
If you wish to return a shipping-restricted item classified as flammable, hazardous or ORM-D, contact Customer Care at 1-877-250-5823 for return shipping instructions. Do not ship these items using the return shipping label.
NOTE: This policy does not apply to prescriptions or contact lenses - see the sections Pharmacy and Contact Lenses below for more information.
How can I return my online product order?
If a product is an exception to our standard return policy, a notification will display with the item when processing your return label at www.walgreens.com/returnlabel. If the receipt lists no exceptions, you may follow one of these two standard return methods:
1. Return Items to a Walgreens Store
Bring the product, receipt, and payment method (if applicable) to any Walgreens store within 30 days of purchase date for immediate credit to your credit card account or by cash if you paid via check or PayPal. Taxes will be refunded at your local rate. Products returned without a receipt are subject to the approval of store management and will be refunded as a gift card. If you do not have the original receipt, please contact Customer Service toll-free, at 1-877-250-5823 or see the question How can I print a copy of my Walgreens.com receipt? below.
2. Ship Items to a Return Center
You may mail the product(s) in the original packaging and original receipt to our return center. Please visit our returns site at www.walgreens.com/returnlabel to print a prepaid return label for your order. You will be prompted for your address, order number and reason for the return. Submissions without an order number will not be accepted.
After completing the form, select "Submit" to be directed to a page with a printable, prepaid return label. Print the label, attach it to your package per the label instructions and drop it off at your nearest Post Office, drop box or give it to your Postal Carrier. Please keep a record of the tracking number. You will need to provide the tracking number when contacting customer service regarding the return. Please include the original receipt and circle the item(s) you are returning. We will issue a full refund of the product's purchase price and applicable taxes as a credit to your method of payment once we have received and processed the returned product(s). Please allow 30 days.
NOTE: SHIPPING-RESTRICTED ITEMS CANNOT BE RETURNED WITH THE SELF SERVICE RETURN SHIPPING LABEL. PLEASE CONTACT CUSTOMER CARE AT 1-877-250-5823 FOR SPECIAL RETURN SHIPPING INSTRUCTIONS.
How can I print a copy of my Walgreens.com receipt?
Orders placed through your Walgreens.com account can be found online on your Account Home page. Here you can view and print order details including a copy of your receipt or invoice by following the steps below:
1. Go to https://www.walgreens.com and log in to your account.
2. Hover over Your Account and select Product Orders.
3. Select the order number of the receipt you would like to print.
4. On the order details page, select either the Print or PDF icons to print your receipt or save it as a PDF file.
How do I return a Shipping-Restricted item purchased from Walgreens.com?
Shipping-Restricted items need to be returned via a special process. If a product is an exception to our standard return policy, a notification will display with the item when processing your return label at www.walgreens.com/returnlabel. Please call Customer Care at 1-877-250-5823 for assistance.
NOTE: SHIPPING-RESTRICTED ITEMS CANNOT BE RETURNED WITH THE SELF SERVICE RETURN SHIPPING LABEL. PLEASE CONTACT CUSTOMER CARE AT 1-877-250-5823 FOR SPECIAL RETURN SHIPPING INSTRUCTIONS.
How do I return an item or product that includes lithium batteries?
Please call Customer Care at 1-877-250-5823 for assistance.
NOTE: SHIPPING-RESTRICTED ITEMS CANNOT BE RETURNED WITH THE SELF SERVICE RETURN SHIPPING LABEL. PLEASE CONTACT CUSTOMER CARE AT 1-877-250-5823 FOR SPECIAL RETURN SHIPPING INSTRUCTIONS.
How can I track my return?
You can track your return online at www.walgreens.com/trackreturn. Please note that you will need your order number to track your return.
What if I can't print my prepaid return shipping label?
If you don't have access to a printer or cannot print your return shipping label, please call Customer Service toll-free, at 1-877-250-5823.
How do I obtain an exchange or replacement for my damaged product?
If a product arrives damaged, please contact Customer Care directly by calling toll-free, 1-877-250-5823. The product(s) will be replaced at no additional charge.
Are there any products I cannot return?
We cannot accept returns of gift cards, sexual wellness, or seasonal products. If you have any issues with a Walgreens gift card purchased on Walgreens.com, call Customer Care toll-free, at 1-877-250-5823.
Should I insure my returns?
No, packages should only be returned using a prepaid return label generated by www.walgreens.com/returnlabel. If you have any questions, call Walgreens.com toll free, at 1-877-250-5823.
How do I know if you received my return?
The best way to track your return is to contact Customer Care toll-free, at 1-877-250-5823.
Can I return shipped prescriptions?
By law, we cannot accept returns of prescription products for reuse or resale. However, if you feel we have made an error in filling the prescription, please call Customer Service toll-free, at 1-877-250-5823 with details of the error. We will request special authorization for a return of the Prescription.
Can I return contact lenses?
You may return contact lenses if:
- We sent the wrong lenses
- The lenses are damaged or defective
- You ordered an incorrect prescription
We will accept returns of any unopened, unexpired and undamaged boxes of in-stock contact lenses in the original packaging sold through Walgreens.com.
NOTE: Made-to-order lenses are not returnable. Mail the unopened, unexpired and undamaged boxes of in-stock contact lenses in the original packaging to our contact lens return center using the URL www.wgreturns.com to generate a USPS return label. Retain the receipt portion of the label for tracking purposes. Include a copy of the original invoice with the product when returned. On the receipt, circle the product(s) you are returning. You will be notified via email once we have received and processed your contact lens return.
How do I return contact lens solutions, accessories, etc.?
For products other than lenses that are sold in the Contact Lens Center, you can take them, along with the original packaging and receipt, to any Walgreens store within 30 days of your purchase. Taxes will be refunded at the local rate. Products without a receipt will be exchanged or refunded by mail within 14 days.
Can I return an online Walgreens Photo order?
For orders picked up at your local Walgreens, please visit the store to request an exchange or refund. For mail orders, please email our Customer Service team at email@example.com or call us toll-free, at 1-866-264-2910. We're available 24 hours a day, 7 days a week! You can also browse Photo Help for answers to frequently asked photo questions.
Returns policy for Forever 21
Returns & exchanges
This returns and exchanges policy applies to all purchases made through the website forever21.Com, the forever 21 mobile applications, and any other website or application that directs you to this returns and exchanges policy (collectively, the "Site"). All forever 21 purchases may only be returned to stores within the original country of purchase. Please contact your local store for any store-specific return policy information.
Online purchases made through the site are valid for exchange, credit, or refund within 30 days from the ship date. Your return form and invoice provide a postmark date that specifies the last day you have to return your merchandise by mail or to one of our stores.
Holiday return policy
Gift items purchased online through forever21.Com on or after november 13, 2017 are valid for return through january 7, 2018 or within 30 days from the ship date, whichever comes later. Refunds are available for online purchases returned by mail and will be credited to the original form of payment. You may return your merchandise to any forever 21, xxi, for love 21, f21 red, or forever 21 "$10 and under" location within the united states. Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using paypal. At this time, all store returns of online purchases using paypal are valid for exchange or store credit only. All returns or exchanges are subject to forever 21's return policy.
All returned or exchanged items must be unwashed, unworn, and undamaged, with all tags attached. Jewelry must be in its original packaging. All returned items must be accompanied by the return form and customs documents (if applicable).
Food items, sale merchandise, cosmetics, underwear, select lingerie and swimwear, earrings and body piercings, clearance items, and gift cards / e-gift cards are all final sale items and cannot be returned or exchanged, unless required by law.
Returns by mail
Your package includes an order invoice, return form, customs documents (if applicable), and a pre-printed merchandise return label.
1. On your return form, check off the items you wish to return and list the return reason code(s).
2. Securely pack your merchandise and return form in a box or envelope of your choice (you may also use the original package if possible).
3. Place the pre-printed return label on the outside of your package. Please note that the return label is not pre-paid, therefore, you will be responsible for the return shipping cost.In addition, any shipping charge paid by you is non-refundable unless you received damaged, defective, or the wrong item(s).
4. Mail your online returns using the pre-printed label included with your package, or to the following address:
Attention: Online Returns
3880 N. Mission Rd Dock H4-1
Los Angeles, CA 90031
Refunds will be issued in the original form of payment. Please allow 2-3 weeks from the return ship date for your account to be credited, and 1-2 billing cycles for the credit to appear on your statement. For returns from international and APO/FPO addresses, please allow 4-6 weeks from the return ship date for your account to be credited, and 2-3 billing cycles for the credit to appear on your statement. If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.
Returns to a store
You must provide your order invoice and the form of payment used to make the purchase when returning merchandise to a store. You may return your merchandise to any Forever 21, XXI, For Love 21, F21 Red, or Forever 21 "$10 and Under" location within the United States. Refunds for online purchases returned in store will be issued in the original form of payment, except for online purchases made using PayPal. At this time, all store returns of online purchases using PayPal are valid for exchange or store credit only. Please allow 1-2 billing cycles for the credit to appear on your statement.
If you made your purchase using a gift card, e-gift card, or store credit, refunds will be issued to the original card that was used. The refund amount will include only the amount paid by you after any discount or reward was applied to the returned item(s) and it will not include any shipping charge paid by you unless you are returning a damaged, defective, or the wrong item was sent to you.
Damaged, defective, or wrong item(s)
BY MAIL: Exchanges by mail are only processed for damaged, defective, or the wrong item(s) shipped.
Should you receive damaged, defective, or the wrong item(s), please return the merchandise to our Online Returns address above within 30 days from the ship date. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you and the return shipping costs ONLY if a copy of the shipping receipt is attached to the return form. We recommend using a carrier service that provides tracking. Please note: only standard carrier services will be refunded.
To ensure proper processing, please select the appropriate Return Reason Code listed on your return form. In addition, please specify the damage, defect, or wrong item(s) on the return form. Upon receipt of your return, our Online Returns Department will inspect your merchandise to confirm that the item is damaged, defective and/or the wrong item. If you would like a replacement of the item(s), please write Exchange on the return form in the notes section. We will gladly send out a replacement of the original item(s) purchased, at no cost, as long as the merchandise is available. If the merchandise is not available for an exchange, you will receive a refund to the original form of payment used to make your online purchase.
IN STORES: Damaged, defective, or the wrong item(s) may be returned to any Forever 21, XXI, For Love 21, F21 Red, or Forever 21 "$10 and Under" location within the United States for an exchange or refund. You must provide your order receipt / invoice and the form of payment used to make the purchase. Refunds will be issued in the original form of payment, except for online purchases made using PayPal. At this time, all store returns of online purchases using PayPal are valid for exchange or store credit only. The refund amount will include the amount paid by you after any discount or reward was applied to the returned item(s) plus any original shipping charge paid by you.
Returns for online purchases made with gift cards / e-certificates / store credit
Refunds can only be made to the exact gift card, e-gift card or store-credit used for the original purchase. Please retain the gift card, e-gift certificate and/or store credit after your online purchase, for return refunds and future purchases.
Returns policy for Stylebop
Should you not be happy with your purchase or would like to make an exchange for a different size, you have 14 days to return the package for a refund or an exchange.
In order to make use of a free return, please create a return in your account online. You can do this under MY ACCOUNT on www.stylebop.com.
Please log into your account and go to ORDERS. There you will find the option “Return/Exchange”. Please choose if you wish to return the item or make an exchange for a different size. After confirming your choice you will receive a RAN (Return Authorization Number) or an exchange number. Please fill in the number on the return document included with your order and put this document together with the item/s into the box.
Items must be in original condition with all original designer tags and the STYLEBOP.com tag attached. The obligation for return or exchange does not apply when any of the tags have been removed or damaged. The same applies when the returned item(s) are determined to have been used, worn, washed or damaged. In the case of shoes, the obligation for return or exchange does not apply when shoes show any signs of wear or returned not in the original shoe box. We advise that when trying on shoes, you do so only on a carpeted surface. We ask that shoes are returned in their original packaging/cartons.
The return is carried out by the same shipping partner used for the original delivery.
Read more here: https://www.stylebop.com/en-de/women/customerservice#a4